Howard County Child Care Resource Center

Program Registration and Participation Policies

· Registration is on a first-come, first-served basis. Confirmation notices will be e-mailed to those who pre-register. If you do not receive a confirmation email, please contact 410-313-1940 to confirm that your registration has been received.

· Pre-registration is required for all workshops. We must receive your registration before the workshop date. Same-day registrations may be accepted by phone before 4 pm on the day of the workshop if space permits; call for information on space availability. Same-day registrations will be charged a $10 fee in addition to the cost of the class. Walk-ins will not be accepted. Please do not expect to walk-in to any workshop unless your attendance was approved by OCS staff before 4 pm.

· Payment Types and Fees: You may register online (credit cards only), by phone (credit cards only), by mail (credit card, check, or money order), or in person at our office (credit card, check, money order, or cash). Credit card charges will appear on your statement as Howard County Gov. There is a $25 service fee for returned checks. A service fee will be applied to all refunds with the exception of those due to OCS cancellation.

· Change or Cancellation of a Class & Refund Policy: If you cannot attend a workshop you have registered for, notify us at least 24 hours in advance in order to receive credit for a future workshop. Credits will expire 12 months after they are created. Refunds will not be given unless OCS cancels the workshop. OCS reserves the right to change the location or instructor of a workshop when necessary. If a workshop is cancelled due to weather, instructor illness, etc., participants will be notified by phone by 3 pm the day of the workshop. When the weather is in question, call 410-313-1767 to learn the status of the workshop. If possible, we will reschedule the class and make an attempt to notify all registered participants by phone and/or e-mail.

· Late Arrival to Workshops: Workshops begin at the time stated in the calendar. Plan to arrive 10 – 15 minutes early to sign in. If you arrive after the workshop begins, you may stay for informational purposes only. You will not be eligible for a certificate, a refund, or credit for the workshop cost. Instructors may choose to deny entrance to participants who arrive after the class begins.

· Assessments and Certificates: Trainers will administer assessments in written or verbal form at each workshop. Certificates will be mailed to participants after their assessment scores have been validated, usually within two weeks. No certificates will be distributed at trainings. All workshops are open to the public and are approved by OCC under training license CKO-3733.

· Workshops are designed for adults only; please make proper child care arrangements in advance.

· Need special accommodations? Call 410-313-2649 in advance if you need assistance at the workshop.

· Replacement Training Certificates must be requested in writing and a $5 fee per certificate will be charged.